Support and service care

Low development and maintenance costs | Support guarantee | Service care | Application development guarantee

Home page » Support and service care

Low development and maintenance costs

A consequence of the thoughtful design and later multi-year optimization of the Gardens Application Model development environment is the transparent and relatively simple architecture of the system. This fundamentally influences the size of the team required to maintain and develop the system, as well as the time needed for the realization of individual project tasks within the implementation. This translates directly into lower costs for solutions built on the GAM platform, in comparison to other comparable systems available on the market.

Support guarantee

The possibility of cooperation directly with the Gardens Software team and with certified teams of our implementation partners gives you the ability to select the support team yourself. Furthermore, in the case of Gardens Software software, it is possible to develop the application independently by the client's IT team. You can decide to independently develop the application with minimal support from the producer. The scope of support depends entirely on your strategy in the area of software maintenance and application development.

Service care

After implementation, we provide our clients with service care. This service guarantees the client optimal and efficient functioning of the system. During work with the application, the client has the opportunity to contact our consultants, who will certainly resolve any doubts. In addition to quickly resolving problems, we also ensure access to all updates and the possibility of further development of solutions, in line with the demand and as the business grows. Within the scope of work, we also ensure guaranteed contractual reaction times and removal of defects.

Application development guarantee

Gardens Software, as the creator of the technology, is particularly interested in the development of both the GAM platform and the applications available for clients. Thanks to cooperation with implementation partners and developers, dynamic development of functionality is possible, and it is also possible to use the extensive experience of our consultants.

Gardens Software ensures both constant functional development of applications and access to the latest technologies and innovative IT solutions in the long term.

Gardens - Software, as part of the granted guarantee on the system, ensures correct system operation for a period of 24 months after the system is launched.

After the guarantee period, Gardens - Software, under the conditions specified in the service agreement, provides care for the exploited system.

Support and service care

The implementation of an ERP system in a company is usually dictated by the desire to improve the efficiency of business operations. Manual management and regulation of processes within the company are replaced by technological solutions. These not only streamline day-to-day resource management, but also decision-making.

Do you want your ERP to work flawlessly? Implementation is not the only important thing. The steps that follow are equally important. They should be carefully planned and implemented. Other important issues include a software-based management strategy and continuous training for users. Thanks to this, ERP solutions will help your company achieve the desired success.

Gardens-Software provides comprehensive ERP support in both training and technology.

ERP system maintenance

Have you decided on our ERP system? We will ensure that the implementation is carried out according to clear rules and in a way that is accessible to all target users of the software. We adhere to the same rules after the implementation is complete.

Transparent stages of ERP system implementation

Our specialists place particular emphasis on the transparency and clarity of the ERP system implementation process and its subsequent operation. From the first contact to full implementation, we provide our customers with complete clarity regarding processes, schedules, and costs. We offer assistance at every stage, providing support in understanding and complying with the implementation rules.

Comprehensive training for users (employees)

We understand that a key factor in the success of ERP system implementation is teaching future users how to use the software. That is why we offer comprehensive training tailored to the needs of our clients. It covers both theoretical knowledge about the functions and capabilities of the ERP system and practical tips on how to use it in everyday work. We are at your disposal and organize meetings tailored to the specific concerns, questions, and needs of your employees.

Current technology

Technologies related to resource management systems are developing at a rapid pace. That is why we constantly update our ERP to provide you with access to the latest features. We follow the latest trends and innovations in the industry to ensure that our ERP system remains up-to-date and competitive. In addition, we offer you the opportunity to develop and adapt the system to the changing needs of your company, as long as you report them to us.

Remember! Implementing an ERP system does not mean the end of cooperation with its creator and supplier. On the contrary, even the most effective IT solutions may require efficient maintenance and modification as the company grows.

Besides, there is always a risk of technical failure in the system. In the event of a major failure, there is even a risk of problems with the flow of documentation or downtime and delays in order fulfillment. Professional service support after the implementation of an ERP system proves invaluable in such cases. We take responsibility for our work!

Even at the pre-implementation analysis stage, we will discuss technical support and more. This will give you the confidence that your software will always be functional, up-to-date, and above all, secure. Feel free to contact us!