Service and maintenance

Take control of service and maintenance of machines in your company

Streamline service management and maintain the continuity of your machines. Our ERP Service and Maintenance module gives you full control over inspections, repairs, and resources, reducing downtime and optimizing costs.

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Service and maintenance

Maintaining machine and equipment efficiency is the foundation of effective operation for every company

Our Service and Maintenance ERP module gives you tools that allow you to master this key area. Forget about chaos in planning inspections and repairs - with our system, you will create detailed schedules, assign tasks to responsible service technicians, and monitor work progress on an ongoing basis. The module allows for precise inventory of objects and equipment, giving you full knowledge of resources and their locations.

Benefits

  • Effective spare parts management: Our system will help you optimize warehouse servicing, automatically generate demand for parts and plan purchases, minimizing the risk of shortages and resulting repair delays.
  • Response time in case of failure: Our module simplifies the entire process - from reporting a problem, through dispatching the service technician, to its resolution. Field service technicians have access to all necessary data, which allows for quick and effective intervention.
  • Automation of reporting: After the service is completed, the system will automatically generate a detailed report containing all relevant information: performed activities, used parts, measurements, and observations. You can also attach photo documentation, creating a complete post-service protocol for the client.
We offer comprehensive support at every stage - from needs analysis, through implementation and training, to after-sales service. Integrate our system with the remaining ERP modules in your company and gain full control over the processes. Contact us to learn more and optimize service management in your company.

Business results

Centralization and data organization

The module gathers all information about objects, devices, services, parts, and employees in one place, ensuring easy access and control.

Process automation

The system automates many activities, such as planning inspections, generating reports, and managing spare parts, saving time and reducing the risk of errors.

Optimization of service technician work

The module supports the management of service technician work, planning their tasks, monitoring working time, and ensuring access to necessary information in the field.

Improvement of communication and documentation

The system allows for the generation of detailed post-service reports and protocols, which facilitates communication with clients and ensures comprehensive documentation of the work performed.

Reduction of costs and downtimes

Effective management of service, spare parts, and service technician work allows for minimizing operating costs and reducing machine downtime.

Improvement of communication and documentation

The system allows for the generation of detailed post-service reports and protocols, which facilitates communication with clients and ensures comprehensive documentation of the work performed.

Reduction of costs and downtimes

Effective management of service, spare parts, and service technician work allows for minimizing operating costs and reducing machine downtime.

Registration of machines and equipment

Gain full control over your machine park thanks to detailed registration, which streamlines service planning and minimizes downtimes.
Nowoczesne podejście do zarządzania bazą danych firmy, z zarządzaniem osobami i firmami:
  • Objects, installations, and equipment
  • Spare parts according to DTR (Technical and Operational Documentation)
  • Periodic inspection activities

Periodic planned inspections and controls

Ensure business continuity and avoid costly failures by effectively planning and carrying out periodic inspections and controls.
Wspólny system dla twojego przedsiębiorstwa do zarządzania terminarzem, planowania spotkań i nie tylko.
  • Designing and scheduling inspections
  • Service agreements (invoices, service price lists, replacement schedules, operating calendar)

Documentation as attachments to devices

Streamline service management and ensure a clear history of repairs, storing all technical and service documentation for the device.
W jednym miejscu, możesz mieć pełny raport wyników firmy, z filtrami oraz analizą.
  • DTR - Technical and Operational Documentation - PDF
  • Photos of installations, after disassembly, and damage - JPG

Access on mobile devices

Increase the effectiveness of field service technicians by ensuring access to key information and the ability to report using mobile devices.
  • Service technician time register
  • Taking photos during repair
  • Checklist of completed periodic inspection activities
  • Ordering parts, registration of measurements
Gardens ERP
Software tailored to your business needs.
Registration of machines and equipment
Objects, installations, equipment
Involvement of manufacturers
Spare parts according to DTR
Periodic inspection activities
Periodic planned inspections and controls
Designing and scheduling inspections
Service agreements (invoicing, service price lists, replacement schedules, operating calendar)
Naprawy i remonty
Calendar of planned visits
Email notification of service technician arrivals
Planning of expenses and cost estimates
Financial settlement of projects
Documentation as attachments to devices
DTR - technical and operational documentation - PDF
Photos of installations, after disassembly, or damage - JPG
Application for mobile devices
Taking photos during repair; Service technician time register
Checklist of completed periodic inspection activities
Ordering parts
Registration of measurements
Toolroom service (borrowing, returning, reserving)
Cooperation with client panel – B2B
Ability to report failures
Displaying service orders (periodic inspections, repairs, and renovations) – statuses, post-service reports

ERP program for service and maintenance – reminders for inspections

Equipment used in industry must undergo numerous technical inspections. The most important is carried out once a year by a specialist from the Office of Technical Inspection. Planning the dates for subsequent inspections is one of the company's obligations. Our ERP system for service and maintenance allows for gathering information about the dates of subsequent inspections, thus preventing the expiry of the deadlines preceding the control.

The program informs the responsible user about approaching inspection deadlines. Thanks to this, downtimes can be avoided – it is enough to plan a visit by specialists before the authorizations granted in the previous year expire. This is a way to maintain the smooth operation of machines, and what follows – to increase profits.

Comparing machine service offers

The ERP system for service and maintenance gathers information about received offers from service companies dealing with machine repair. Thanks to this, you can compare individual proposals and quickly select the one that is the best. This affects not only the costs related to the repair, but also the choice of the contractor who will perform the work fastest, using high-quality parts. The user can also leave their comments regarding cooperation with a given company, which facilitates future decision-making.

ERP program for service and maintenance – budget management

Repairs and inspections of industrial machines are expensive. The ERP system for service and maintenance allows for monitoring of incurred costs. The user must provide information on planned repairs and their costs, and realized repairs and their prices. The system also includes details on the replacement of parts and the scope of work performed.

The system provides insight into all costs incurred in connection with machine service over appropriate periods. Thanks to this, the user can quickly check whether further repairs make sense or if the device has been serviced many times without achieving the desired results. Based on this, they can decide on the purchase of new types of machines or their replacement. This is a way to determine the profitability of services realized using a given device.

ERP program for service and maintenance – technical documentation

The ERP program for maintenance also allows for convenient saving of technical documentation – in the form of text files or photos. Information is useful in the event of any defects or incorrectly performed repairs. It also creates a base of knowledge for machine operators, who regularly change working positions and have access to detailed technical documentation of the machine they are operating.

ERP program for task assignment

The ERP program for service and maintenance also allows for the assignment of tasks among employees responsible for repairing faults or servicing machines. In many enterprises, there are designated persons who carry out basic service work on selected industrial devices or replace wearing elements during intensive operation. The software allowed for defining the duration of a specific task and assigning it to an employee who has the required qualifications. The organized system made it possible to avoid a situation where a machine is not suitable for safe use for a long time and generates costs. This allows for better utilization of service technicians' capabilities. The system allowed for assigning tasks in such a way that they would not be performed simultaneously and, at the same time, aimed at the quickest possible restoration of efficiency to the most important machines.

Information on spare parts

The maintenance process in a manufacturing enterprise also requires frequent repairs. This applies to both wearing elements that are replaced every few months and important subassemblies of individual machines. In our ERP system, information on the parts used during service work can be gathered. The system can be supplemented with detailed information and part numbers and include photos of the used component. This is especially important when the enterprise benefits from its own spare parts warehouse and retrieves parts from its warehouse.

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